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My patient has not received login details

Some patients have reported not receiving their login details when a clinician registers them to access medical records online. An obivious reason is that the address was misspelt and the message with instructions therefore was not delivered. In some cases however, it could be because the patient's email provider has blocked the message. This sometimes happens with Hotmail accounts for instance and we have no control over this. The only thing you can do in that instance is to use a different email address.

How do I change patient's email address?

Simple - just edit the email address in the patient demographics page.

Then what?

Ask the patient to reset the password using the new email address you just updated on ClinicYou.

Please remember you do not need to register patient on ClinicYou for a video consultation - just make sure you have an email address and/or mobile phone on record. Then just click the video icon on the EMR page.

To revoke a patient's access to medical records, you can use the same method - just change or delete the patient's email address. They will now not be able to login using the old credentials.

Updated on: 26/08/2021

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