Electronic Prescribing

To access prescribing workflows, please enter some drugs in the patient's medical record first.

You need to add some drugs in patient's medical records to gain access to prescribing button. This might seem a convoluted step, but this is necessary for creating a paper prescription. Further, this creates a patient context and chances of errors are reduced.



ClinicYou has both paper-based and electronic prescribing facility. Paper prescribing is available to everyone out of the box. We currently have integrations with 2 pharmacy partners CloudRx and Healistic - more are in the pipeline. Workflows differ based on the provider used.

With CloudRx we dynamically create an account for you and enable prescribing. Therefore we will need to validate you as a prescriber first. Therefore, when you first click the electronic prescription tab, the system will check your validation status. If you are new to it, you can start the validation process with a single click. We will contact you for required supporting documents as necessary. Please note if you already have an account on CloudRx, please change the email address associated with it before requesting access through ClinicYou. Effectively we will be creating a new account for you.







Once ePrescribing is enabled on your login, you can place order in a few simple steps:

Search for a drug (remember, some drugs may not be listed with generic name) - see (a)
Clinic on the drugname to add it to cart - you can add multiple drugs to cart
Enter information such as dose instructions, number of packs or quantity (e.g number of tablets) - see (b)
Specify payment options as in (c) - subscribed accounts only
Choose shipment and place order (d).

Cart contents persist between logins - so you can always come back to complete the order.



The patient will be contacted for payment unless you have selected Payment On Account (c). If you have selected Account payment, CloudRx will invoice your clinic monthly for the drugs prescribed. You will need to make your own arrangements to recover costs from patient.

CloudRx dispatches 99% of orders placed before 4 p.m same day.
If you click 'Order' and nothing seems to happen (no green confirmation banner), please check that your professional registration number and clinic address fields are filled in appropriately - if not CloudRx system will reject your orders. Please go to your account from your profile icon and check under relevant tabs.

With Healistic you will need an existing account with them. On clicking the Healistic tab, we will send you over to their prescribing portal where the current patient demographics will be preloaded for you.

Updated on: 16/05/2025