• Pricing

  ClinicYou is based on monthly subscription per users in a clinic (clinicians or staff) and is free to patients. We have a volume based pricing model. For the first 5 users, each user costs £40 per month, and the next 6 - 10 users cost £30 per month (discounted annual pricing is sometimes available - please check pricing page). If you have more than 10 users, we can negotiate a custom enterprise plPopular

• I am a patient - where do I login?

  Though ClinicYou is primarily a clinic management software, patients can access their medical records (if given access by their clinic) through the same login as professionals. You will find the login button at the upper right hand corner. Login Button (Early 2020)Some readers

• Clinic Bank Details on Invoices

  Want to have your clinic's bank details for BACS payments on the patient invoice? Whilst loggged in, click your profile picture, then choose My Account. You will find the bank details fields under the personal tab. Please note you need admin privileges to be able to enter these details. If you don't see these fields, please ask the person who opened the account or one of the clinicians. Bank Details Fields (https://storage.crisp.chat/users/helpdesk/website/6632fb880ae7b800/clinicyou1mr3ypsSome readers

• Can We Use Templates?

  We get asked this question often. We realised there are two kinds of reasons for this question - one, creating structured entries in medical notes. The other, capturing some form based data. We understand the reason for the former - having commonly used blocks of text can speed up data entry in medical records and create things like discharge summaries quickly. The latter is a more complext thing to implement as people aret trying to use this for audit purposes. Since ClinicYou allows you to codSome readers

• Can't Login?

  Errors on logging in as a patient "When I attempt to login, a message says email is not recognised" Well, this as it says on the tin, means your email address has not been registered on ClinicYou! There is no other explantion for this. Just giving your email address to your clinic does not enable access to your medical record. The clinician or a staff member should actively enable your account before you can login. "My password is not recognised" Try copying and pasting the pSome readers

• Can't find a patient using Quick Find?

  Problem Sometimes when you try finding a patient using the quick search field, patient does not appear. Yet when you search using the main search field in the Patient tab, the patient is there. QuickFind This is a known issue that can affect some legacy patient records. Solution To rectify this, find the patient first using the main search bar. Select the patient and edit the lastname orSome readers

• HowTo Delete Notes Contexts

  You may accidentally add duplicate items to notes contexts dropdown, cluttering things up. We will implement a way for users to delete them, but for now, reach out to us with a list of items to delete. We will help clean things up quickly.Few readers

• Have a Clinical Question?

  Please note that ClinicYou as a company is not directly involved in patient care. It is a platform for clinics to manage their clinics. If you have a clinical question, please contact your clinician / clinic directly. If you have been given online patient access, you can of course message your clinician or admin staff through your patient portal.Few readers

• Where can I download the ClinicYou Android App from?

  Please go here to download our Android app. It is a single app for both clinicians and patients: https://play.google.com/store/apps/details?id=com.clinicyou.clinicyouFew readers

• I use a medical billing company - how does that square with ClinicYou?

  Delighted to hear that! Many of our customers do. Most billing companies ask you to send your clinic lists, preferably as a PDF. ClinicYou can output your unsent invoices as a 'clinic list' with a single click. You can then send this to your billing company. Medical Billing with ClinicYou This method further allows you to keep track of your activity and reconcile that against your billing compaFew readers

• iOS App

  Want to download our iOS app? Go to here: https://apps.apple.com/gb/app/clinicyou/id466534718Few readers

• Address Invoice to Insurer

  We often get asked 'I have created an invoice for a patient he operated on yesterday but when I print it, it is addressed to the patient rather than the insurance company.   Is there a way of changing this?'. The answer is no. In the UK, none of the insurers accept paper invoices and the only time you would want to print an invoice is when you need to send it to the patient. If you need to be able to address the invoice to a third party, please get in touch with this feature request.Few readers

• SNOMED Code Search Returns Nothing

  If Your SNOMED Code Search Fails Repeatedly Occasionally when our service provider may update their database and access methods and this can happen. We are on the look out for this and aim to correct it, but sometimes if people are in clinics, we do not push updates. If you think there has been a longer than usual delay, please let us know if this happens and we will rectify the issue ASAP.Few readers

• Where can I find more information on ClinicYou?

  Our blog is perhaps the most up to date channel for important announcements. Blog articles will give you a flavour of how agile we are in terms of developing the platform. These help articles can lead you to specific topics and can help you find answers to your questions without waiting for support to answer your questions - just type keywords like 'video', 'letters' etc. to read how these features work.Few readers

• My patient has not received login details

  Some patients have reported not receiving their login details when a clinician registers them to access medical records online. An obivious reason is that the address was misspelt and the message with instructions therefore was not delivered. In some cases however, it could be because the patient's email provider has blocked the message. This sometimes happens with Hotmail accounts for instance and we have no control over this. The only thing you can do in that instance is to use a different emaFew readers

• Is there a number I can ring?

  Our telephone number is 0844 335 6783. Note this line is just for contacting the company for general enquiries only. Please do not use this for patient related questions or for technical support. Use the chat facility or email us for technical support and contact your clinicians / clinics directly for patient related questions.Few readers

• Page Looks Odd

  Sometimes users find odd page design behaviour. We have realised that this is due to different zoom level on the browser. Zoom level is usually found under 'View' menu on many browsers. Pressing Commad + or - on a Mac for instance can help you test this (Ctr + or - on Windows). Browsers interpret pages differently and zoom can throw out page rendering. If nothing works for you, please reach out, we will try design tweaks at our end. Page Issue (https://storage.crisp.chat/users/helpdesk/webFew readers

• CloudPrint Pricing

  CloudPrint Prices ClinicYou has a built-in print facility that makes it easy for you to send a physical letter. Click one button on screen and have your clinic letter centrally printed and delivered, without human intervention. Print and enveloping is automated. You just need to decide whether the letter is going by first or second class post. You will be notified by email when the letter is physically posted. We know clinicians still love letters - and we like to deliver! PricingFew readers

• Can I Enable 2 Factor Authentication?

  Of course ClinicYou has 2 Factor Authentication built in. Please go to your account page ( choose My Account from your profile picture underneath Logout) and click / tap the toggle that says 'enable 2 factor authentication'. 2 FA ToggleFew readers

• Auto Invoice Appointments

  Auto-invoice Appointments ClinicYou automatically creates an invoice item for each appointment created in the app. This is useful to remind the admin staff to invoice for the episode. However, if your workflow does not involve this kind of action, you can disable this. Just go to Invoicing tab and you will see the checkbox to disable this action (this is also there in the Clinic Settings area in My Account). Displaying Invoice Items ClinicYou shows ageing invoice items and tFew readers

• How Does Availability Work?

  Availability feature was originally built to allow clinicians to work part time and flexible times. For large clinics with multiple clinicians working certain times of the week, particularly with no predictably repeating pattern. The concept is for the clinicians to specify they are available, which will be searchable with time booked being deducted from the total time available. This provides flexibility but a limitation here is that there is currently no option to include predictable repeats oFew readers

• How Does Referrals Work?

  Refer a Patient This is used for referring a patient to another clinician who does not belong to your establishment, but has a ClinicYou account. Click the button, search by name, select one or more clinicians and write a short message and click send. This does a few things: Send the clinician an email with the text message you typed Shares the patient's medical records with them ShowsFew readers

• Emailing Patient Information from ClinicYou

  Are Emailing Letters and Attachments from ClinicYou GDPR Compliant? The General Data Protection Regulation (GDPR) has set out rules and good practices on the processing and sharing of personal data, including sensitive health data such as patient information. Under GDPR, emailing patient information is allowed, but requires taking appropriate measures to ensure the confidentiality, integrity, and security of the data. Some of the measures that may need to be taken to ensure compliance includeFew readers

• Can I View Helpdesk Full-page?

  Of course you can! Go here to view the articles on a full-page format: https://clinicyou.crisp.help/en/Few readers

• My Tasks Count is Wrong

  Do you task count appear wrong sometimes? Tasks are time sensitive and are meant to become 'live' as the due date starts (just after midnight the night before), and you are sent a notification 8 am on the due date. Now, these schedules are sensitive to the time zone the user was in when making the task. If the recipient of the assigned task happens to be in a different time zone, he or she will receive notifications at odd times and some of the task counts can appear wrong. Time is a funnyFew readers

• Video Not Working

  Video Does Not Load? If you find that the video is not loading as expected after clicking the call button, please check that your browser is not blocking opening a new tab. Please look out for messages from the browser to this effect. The video is meant to load in a new tab and some browsers will block programmatically opening a new tab, which is beyond our control. If this keeps happening, you can workaround by clicking the check box that allows a copy of the URL to be sent to yourself. CFew readers

• Nationwide Pathology Says They Did Not Receive Order?

  We hear this occasionally. On investigation, we have found that sometimes Nationwide Pathology staff don't quite look in the right place for orders sent electronically. Please ask the patient to say that the order was sent electronically by HL7 messaging. That often focuses their minds.Few readers

• Can I Send An SMS To Patient?

  Sending SMS (Text) Messages to Patients Send SMS Icon The message itself is captured in the medical record for reference. If the patient replies to the message, that is also captured in the medical record. The EMR strFew readers